When you’re on a metered estate, switching LPG supplier needs to be a group decision as everyone on the estate needs to be out of contract. You need to check the expiry date of your existing contract, and then speak to your neighbours if that contract has expired.

When you’re ready to switch, just get in touch and we’ll do the rest. Call us on 01347 238177 and we’ll start the ball rolling.

Whilst we offer different payment methods, the simplest way to pay for your LPG is by direct debit. We also accept debit cards, credit cards, and bank transfers, but we would ask you to put your Robinsons Gas account number in as a reference.

We would prefer you pay for your LPG by one of the above methods, but we will accept cheques. Again, we would need your Robinsons Gas account number which we request you write on the back of the cheque.

For more information about paying for your LPG, please call our highly experienced and friendly customer service team on 01347 238177.

You can add My Account to your mobile phone’s home screen, just like you would an app! That way you can quickly and easily view your account details 24/7.

‘My Account’ is a progressive web app (PWA). Functioning just like a mobile app, it provides the convenience of an app but with the accessibility of a website. So it’s compatible with most devices.

You can install My Account on either an iOS or Android device – it’s a simple process.

For iOS:

1. Open Safari and navigate to the ‘My Account’ area of the Robinsons Gas website, or go to myaccount.robinsons-gas.co.uk.
2. Tap the “Share” icon at the bottom centre of the screen. This is the icon that looks like a box with an upward arrow.
3. Scroll down and select “Add to Home Screen”.
4. Customise the app’s name if desired and then tap “Add” in the top right corner.
5. Great! You now have the Robinsons Gas PWA installed on your home screen, ready to be accessed with a single tap.

For Android:

1. Launch Google Chrome and navigate to the ‘My Account’ area of the Robinsons Gas website, or go to myaccount.robinsons-gas.co.uk.
2. Tap the three-dot menu icon in the top right corner of the screen.
3. Select “Add to Home Screen” from the dropdown menu.
4. Review and modify the app’s name if needed, then tap “Add.”
5. Great! You have successfully installed the Robinsons Gas PWA on your Android device, granting you quick and easy access.

Whilst LPG is a low-carbon source, renewable gases such as BioLPG and rDME are the future as they provide a ‘drop-in’ convenient and reliable solution to decarbonisation.

In our commitment to fully transition to renewable liquid gases by 2040, we’re looking forward to offering these renewable gases as soon as they become readily available.

Both reduce carbon emissions by up to 90% when compared to traditional fossil fuels and carry the same low NOx, SOx and particulate matter as conventional LPG.

Renewable gases can be used in existing LPG boilers without the need for any retrofit costs or change to LPG storage tanks. And they work in exactly the same way as traditional LPG, giving instant and affordable heat.

The good news is we’re committed to supplying renewable gases as soon as they become readily available. but at this time, we can’t give you an exact date.

The LPG industry and Liquid Gas UK, the Trade Association for the renewable liquid gas industry’ aim to transition fully to renewable liquid gases by 2040 – as indeed do we!

There are two renewable gases on the way. Firstly, BioLPG which can reduce carbon emissions by up to 90& and is made from a blend of sustainably sourced materials, and secondly rDME, another renewable gas. Both are ‘drop-in’ solutions so no need for a new boiler or any retrofit to your existing system.