Privacy Policy and Cookies Policy

Robinsons Gas Limited (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.robinsons-gas.co.uk you are accepting and consenting to the practices described in this policy.

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) which came into force on 25 May 2018, the data controller is Robinsons Gas (Company Number 02800056) of registered address, Energy House, Hampsthwaite, Harrogate, North Yorkshire, HG3 2HT.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site www.robinsons-gas.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you search for a product, search for general information about us, make an enquiry via our site, enter a competition, promotion or survey or subscribe to our newsletter and when you report a problem with our site. The information you give us may include your name, address, other information about your property and access to your property, e-mail address and phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. See our Cookies Policy, which is shown below, for more information about this and the Log Data and other technical information we collect.

Information we receive from other sources. We work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, marketing providers, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information if we intend to use that information other than to carry out our obligations arising from any contract entered into between you and us or to comply with our own legal obligations.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy, which is shown below.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us, whether on-line or off-line. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of our advertising and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive) and to carry out our obligations arising from any contract entered into between you and us or to comply with our own legal obligations.

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

The following third parties:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
our marketing providers and website agency to help our marketing providers reach the kind of audience we want to target;
analytics and search engine providers that assist us in the improvement and optimisation of our site For more information about this, see our Cookies Policy, which is shown below;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to that third party being under an obligation of confidentiality.
If Robinsons Gas Limited or any subsidiary or holding company of Robinsons Gas Limited or substantially all of its or their assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets subject to that third party being under an obligation of confidentiality.
In connection with any audit of our accounts or in connection with obtaining legal or other professional advice from advisers who are under obligations of confidentiality to us.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Robinsons Gas Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored and processed on our secure servers provided by our service providers in the UK

We reserve the right to transfer the data that we collect from you or about you to be stored at a destination outside the European Economic Area (“EEA”) where it will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the General Data Protection Regulation (GDPR).

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW LONG WE STORE DATA

We store data for up to seven years to enable us to comply with our legal obligations to HM Revenue & Customs and to enable us to comply with or otherwise connected with our contractual obligations to our insurers and other third parties.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You also have the right to

access the data we hold about you,
for any data we hold about you to be rectified,
for any data we hold about you to be erased from our marketing database,
to request that we limit the way in which we process the data we hold about you,
require us to transfer any data we hold about you to you.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right or any of your other rights at any time by contacting The Company Secretary, Robinsons Gas Ltd, Energy House, Hampsthwaite, Harrogate, HG3 2HT or emailing helprobinsons@robinsons-gas.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

THE INFORMATION COMMISSIONER

Guidance about the GDPR and the rules about the collection, storage and use of personal data is provided on the website of the Information Commissioner at ico.org.uk who you can contact if you have any complaints about our website or our use of your personal data if we have not first been able to resolve any such complaint.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Company Secretary, Robinsons Gas Ltd, Energy House, Hampsthwaite, Harrogate, HG3 2HT or to helprobinsons@robinsons-gas.co.uk.

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Information about how to do this is set out below. However, if you do not accept cookies, you may not be able to use some portions of our website.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Do not track (“DNT”) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing is not tracked, for example by third party or analytic companies. You can opt out of tracking and analytics on this website by changing your settings not to accept cookies.

No uniform standard has been agreed or adopted to determine how DNT requests should be managed, so our website does not currently respond to DNT requests.

Log Data

We collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our website’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Google Analytics

Our website uses Google Analytics to help analyse how users use the site. The tool uses cookies, which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of our website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Cookies Set By Google Analytics: __utma, __utmb, __utmc, __utmz, _ga, _gat

For more information about Google Analytics, view their terms of service here:

http://www.google.com/intl/en_uk/analytics/tos.html

Content Management System

Our website uses a CMS (Content Management System) which anonymously tracks the user’s movement around the site to allow us to improve the overall experience. No personal information is stored.

Cookies Set by our CMS:

To disable cookies

If you want to disable cookies you need to change your website browser settings to reject cookies, how to do this will depend on the browser you use:

Microsoft Internet Explorer:

Choose the menu “tools then “Internet Options”
Click on the “privacy” tab
Select the appropriate setting

Mozilla Firefox:

Choose the menu “tools then “Options”
Click on the icon “privacy”
Find the menu “cookie” and select the relevant options

Opera 6.0 and further:

Choose the menu Files”>”Preferences
Privacy

Contact Us

If you have any questions about this Cookies Policy, please contact The Company Secretary, Robinsons Gas Limited, Energy House, Hampsthwaite, Harrogate, HG3 2HT.